Privacy Policy

Last updated: March 2026

This Privacy Policy explains how MIN-AS (owner: Branislava Piskonic, Richtstraße 37/21, 9500 Villach, Austria) collects, uses, and protects your personal data when you visit our website or use our services. We are committed to protecting your privacy and handling your data transparently in accordance with the EU General Data Protection Regulation (GDPR) and the Austrian Data Protection Act (DSG).

1. Controller Information

Controller: MIN-AS (Branislava Piskonic)
Address: Richtstraße 37/21, 9500 Villach, Austria
Phone: +43 650 810 60 41
Email: office@min-as.at

2. What Data We Collect and Why

2.1 Contact Form and Email Inquiries

When you contact us via our contact form or email, we collect:

Company name
Contact person name
Email address
Phone number (if provided)
Facility address (if provided)
Service type and frequency preferences
Any additional information you provide in your message

Legal basis: Article 6(1)(b) GDPR — processing is necessary for the performance of pre-contractual measures (responding to your inquiry and preparing a quote).
Retention period: Inquiries are stored for up to 12 months unless they result in a contract, in which case data is retained for the duration of the contractual relationship and any applicable statutory retention periods (e.g., tax records: 7 years under Austrian tax law).

2.2 Website Access (Server Logs)

When you visit our website, our hosting provider automatically collects certain technical data:

IP address (anonymized where possible)
Date and time of access
Browser type and version
Operating system
Pages visited
Referring website (if applicable)

Legal basis: Article 6(1)(f) GDPR — legitimate interest in ensuring the security, stability, and functionality of our website.
Retention period: Log data is stored for 7 days and then automatically deleted or anonymized.

2.3 Google Ads (Conversion Tracking)

We use Google Ads to promote our services. If you reach our website via a Google ad, Google may place a cookie on your device to track conversions (e.g., whether you submitted a contact form or called us).

Google Ads tracking is only activated after you provide consent via our cookie banner. For more information, see Google’s Privacy Policy: https://policies.google.com/privacy.

Legal basis: Article 6(1)(a) GDPR — your consent.
Retention period: Conversion cookies expire after 90 days.

2.4 Google Maps

Our website may display our location via Google Maps. Google Maps loads only after you give consent via our cookie banner. Google may collect data about your use of the map feature. For details, refer to Google’s Privacy Policy.

Legal basis: Article 6(1)(a) GDPR — your consent.

3. How We Use Your Data

We use your personal data only for the following purposes:

Responding to your inquiries and providing quotes
Communicating about cleaning services (appointments, scheduling)
Fulfilling contractual obligations with B2B clients
Improving our website and services (anonymized analytics only)
Complying with legal obligations (tax records, trade regulations)

4. Data Sharing and Third Parties

We do not sell your data. We share your data only in the following circumstances:

Service providers: We may share data with trusted third parties who assist us in operating our website (hosting provider, email service) — all under strict data processing agreements.
Legal requirements: We may disclose data if required by law or to protect our legal rights (e.g., tax authorities, trade authorities).
Google (for Ads and Maps): Data may be transferred to Google (USA). Google is certified under the EU-US Data Privacy Framework, ensuring adequate protection.

5. Data Transfers Outside the EU

When using Google services, data may be transferred to the United States. Google is certified under the EU-US Data Privacy Framework, which ensures an adequate level of data protection. You can view the certification here: Data Privacy Framework List.

6. Your Rights (GDPR)

As a data subject in the EU, you have the following rights:

Right to access: Request confirmation of whether we process your data and receive a copy.
Right to rectification: Correct inaccurate or incomplete data.
Right to erasure (right to be forgotten): Request deletion of your data, subject to legal retention obligations.
Right to restriction of processing: Limit how we use your data under certain circumstances.
Right to data portability: Receive your data in a structured, commonly used format.
Right to object: Object to processing based on legitimate interests (e.g., direct marketing).
Right to withdraw consent: Withdraw any consent you have given at any time.

To exercise your rights, contact us at office@min-as.at. We will respond within one month.

You also have the right to lodge a complaint with the Austrian Data Protection Authority (Datenschutzbehörde):
Website: www.dsb.gv.at
Address: Barichgasse 40-42, 1030 Vienna, Austria

7. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or alteration. Our website uses SSL/TLS encryption (HTTPS).

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website with the “last updated” date.

If you have any questions about this Privacy Policy or your data, please contact us at office@min-as.at.